Terms & Conditions

1. Definitions

• "Company", "we", "us", "our" refers to Rapid Airport Transfers trading as Prime Airport Transfer.
• "Client", "you", "your" refers to the person or entity booking the service.
• "Service" refers to the private hire and airport transfer services provided.

2. Bookings and Confirmations

• All bookings must be made in advance via our official website or telephone line.
• A booking is only confirmed when you receive a confirmation email containing a valid booking reference number.
• You are responsible for providing accurate information (especially flight numbers, dates, and times). We cannot be held responsible for delays caused by incorrect booking information.

3. Pricing and Payments

• Prices are fixed for the journey specified at the time of booking.
• The quoted fare includes fuel and standard airport waiting times (60 minutes free after landing for international arrivals and 30 minutes free after landing for domestic arrivals). Additional waiting after the included allowance costs £15 per hour. Rapid Airport Transfers, trading as Prime Airport Transfer, is not VAT registered, so no VAT is charged.
• A flat £10 night pickup charge applies to each journey leg with a scheduled pickup time from 00:00 to 05:59. For airport pickups, the same £10 charge also applies when the scheduled flight landing or pickup time is from 23:30 to 23:59, because collection is expected to take place after midnight. Each leg of a return booking is assessed separately. This charge is shown in the quoted fare and is not reduced by promotional or return-booking discounts.
• A 50% festive surcharge applies to the transfer fare for pickups from 18:00 on 24 December until midnight at the end of 26 December, and from 18:00 on 31 December until midnight at the end of 1 January, UK time. Each journey leg is assessed separately. The £10 night pickup charge is not increased by this percentage. Any applicable surcharge is included in your quote before you confirm your booking.
• Additional charges may apply for:
  • + Unscheduled stops requested during the journey.
  • + Excessive waiting time beyond the free period.
  • + Soilage or damage to the vehicle caused by passengers (minimum charge £80).
• Payment must be made in full at the time of booking via credit/debit card unless a corporate account is held.

4. Cancellations and Refunds

• Cancellations must be made via email to info@primeairporttransfer.co.uk.
• For a full refund, cancellations must be received at least 24 hours prior to the scheduled pickup time.
• Cancellations made within 24 hours of pickup are non-refundable.
• No-shows (passenger not at pickup point and uncontactable) will be charged the full booking amount.
• Driver attended on time. If our driver arrives at the agreed pickup location at or before the scheduled pickup time and is ready and available to carry out the journey, the service is treated as having been provided in full and no refund is due, whether or not you choose to travel with us.
• This applies, without limitation, where a passenger has made alternative travel arrangements, has already departed with another provider or taxi, is not ready to travel, cannot be located at the pickup point, or otherwise declines to board once our driver has arrived.
• Where a booking includes a return journey, a missed or unused outbound journey does not affect the return, which remains booked and will be carried out as arranged.

5. Luggage Policy

• Passengers must ensure their luggage fits within the capacity limits of the chosen vehicle. Please check our Fleet page for guidance.
• The driver may refuse to transport excessive luggage that renders the vehicle unsafe.
• We are not liable for loss or damage to luggage unless directly caused by our proven negligence.

6. Passenger Conduct

• Passengers must behave respectfully towards our drivers and other road users.
• Smoking (including e-cigarettes) and alcohol consumption are strictly prohibited in all vehicles.
• The driver reserves the right to terminate the journey and refuse service to any passenger who is abusive, intoxicated, or poses a safety risk. No refund will be provided in such cases.

7. Pet Policy

• Small pets (under 25lbs/11kg) are welcome but must remain in a secure carrier at all times.
• A £25 cleaning fee applies per pet.
• Service animals (Guide Dogs, etc.) travel for free and are exempt from the carrier rule.
• Please declare all pets at the time of booking so we can allocate a suitable vehicle.

8. Promotional Codes and Discounts

The following terms apply to discount and promotional codes, including the PRIME5 first-booking code:

• First booking only. PRIME5 is valid for new customers on their first booking only. It cannot be used by customers who have booked with us before (matched on email address or phone number).
• Minimum journey distance. PRIME5 applies only to long-distance journeys with a minimum distance of 50 miles. Shorter journeys are not eligible.
• Vehicle exclusion. PRIME5 is not valid on the Standard Saloon. It applies only to Estate, Executive, MPV and 8-seater vehicles.
• Value. PRIME5 gives GBP 5 off the eligible fare. A separate GBP 5 return-journey discount may also apply when a return is booked at the same time through the website checkout.
• Minimum fare. No booking is reduced below GBP 25 after any discount is applied.
• Promotional codes cannot be exchanged for cash, have no monetary value, and only one code may be used per booking.
• Verification. Eligibility is verified at checkout. If the conditions are not met, the discount is not applied and the standard fare is payable.
• Prime Airport Transfer reserves the right to withdraw, amend or limit any promotional code at any time without notice.