Google review
“Absolutely fantastic Company, service was spot on would highly recommend.mend them and I will be using them again, they actually come into arrivals to collect you. At airport.”
Manual flight tracking
Check Your Flight
Check Your Flight
On Official Arrival Boards
Give us your flight number when booking. Our team manually checks the latest official airport information and uses it to plan when to send the driver. This is not an automatic live-data integration.
Independent Public Air-Traffic Map
Look Up a Specific Flight
Enter a flight number to open an independent public flight-information website.
Note: This opens FlightAware in a separate window. Prime does not operate or control that service.
Check Your Arrival Status
Select your airport below to see the official live arrival boards.
How our manual flight tracking works
Add your flight number when booking so our team can identify the correct arrival and terminal.
For airport pickups, our team checks the latest information published by the official airport before the planned collection and uses it to plan when to send the driver. This is a manual check, not an automatic airline-data integration.
If your arrival changes significantly, contact us as soon as you can. The fixed journey fare does not change because a flight is delayed, but waiting beyond the included allowance may be charged under our terms.
The official airport links on this page let you check Heathrow, Luton, Gatwick and Stansted arrival boards directly.
Common questions about delays
What happens if my flight is delayed by 2 hours?
Check the official arrival information and contact us if the delay materially changes your pickup. We will confirm any revised meeting plan with you.
How much free waiting time is included?
The included allowance is 60 minutes after an international arrival and 30 minutes after a domestic arrival. Additional waiting may be charged under our terms.
What if my flight is cancelled?
Contact us as soon as possible. Any cancellation or rescheduling is handled under the booking terms that apply to your journey.
Do I need to provide my flight number when booking?
Yes. It lets us identify the correct arrival and consult official airport information when planning your pickup.
My flight arrived early, will my driver be there?
An early arrival can change the meeting plan. Check the official arrival board and contact us if needed; we will confirm the pickup arrangement rather than promise an automatic adjustment.
Flight Delayed?
Contact us if your arrival changes. Included waiting is 60 minutes for international arrivals and 30 minutes for domestic arrivals; extra waiting may be charged under our terms.
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